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Shipping & Delivery Policy (GolfSG Golf Store)

Shipping & Delivery Policy
Effective Date: April 2025

At GolfSG Golf Store, we are committed to delivering your purchases promptly, securely, and reliably.
This Shipping and Delivery Policy outlines our shipping methods, delivery timelines, applicable fees, and important information regarding your order fulfillment.

1. Domestic Shipping (Singapore)

  • Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.

  • Delivery Time: 5-7 business days after processing.

  • Delivery Partners: We work with trusted local courier services for efficient and secure deliveries.

  • Delivery Charges: Calculated at checkout based on destination and package weight.

  • Free Standard Shipping for orders above $100 SGD.

2. International Shipping

  • Availability: We offer international shipping to selected countries.

  • Processing Time: 2–5 business days after payment confirmation.

  • Delivery Time: 7–21 business days depending on destination.

  • Delivery Partners: DHL, FedEx, Aramex, or other reliable international couriers.

  • Delivery Charges: Calculated at checkout based on destination and package weight.

Note:
International shipments may be subject to customs fees, import taxes, or duties. These charges are the responsibility of the customer.

3. Tracking Information

  • A tracking number will be provided via email once your order is shipped.

  • Customers can monitor the shipment status through the courier’s official tracking system.

4. Shipping Restrictions

  • We are unable to ship to P.O. boxes or military addresses (APO/FPO).

  • Certain products may be restricted from international shipping due to customs regulations (e.g., batteries, liquids).

5. Order Delays

While we strive for timely deliveries, occasional delays may occur due to:

  • Courier service disruptions

  • Weather conditions

  • Customs clearance for international shipments

  • Public holidays or peak seasons

We will communicate any major delays via email or phone.

6. Lost or Damaged Packages

  • If your package is lost during transit, please contact us immediately at support@golfsg.net.

  • If a package arrives damaged, please retain all original packaging and notify us within 48 hours of receipt to initiate a claims process.

7. Changes to Shipping Policy

We reserve the right to modify this Shipping & Delivery Policy at any time without prior notice.
Any changes will be updated on this page.

Contact Us

If you have questions about your shipment or need assistance with your order, please contact:
GolfSG Golf Store Support Team
Email: support@golfsg.net